With over six years of hands-on experience in customer service and a growing skillset in digital strategy, I thrive at the intersection of technology, communication, and business growth. My journey began with a strong foundation in Informatics Engineering, where I developed a deep understanding of networks and systems.  I built a reputation for delivering fast, effective solutions and maintaining a strong customer-first approach. My consistent performance, problem-solving abilities, and mentorship have made me a trusted team member in high-pressure environments. Driven by curiosity and a desire to grow, I expanded into the world of digital marketing—earning certifications in SEO, Google Ads, and performance marketing. I’ve led real campaigns that increased lead generation and user engagement by applying data-driven strategies and creative execution. For me, delivering great customer experiences is not just a job—it’s a commitment. I am a strategic thinker, a digital enthusiast, and a customer advocate ready to make a meaningful impact in every project I take on.